customer service, shop duties, sales and orders.

Achieved a high level of competence in customer relations, ability to work alone and in a team in a very stressful environment.

setting up concerts through installing stage equipment, props and lighting, unloading and loading gear from trucks, running cables and many other minor responsibilities .

ability to work an extremely physical position in sometimes dangerous or hazardous conditions, working alone and on orders to perform tasks to the best of my abilities.

cooking and preparing entrees, plating up mains as part of a team, kitchen duties, cleaning and calling orders.

learning to cook and prepare quality dishes under high pressure /high turn over conditions.

• Preparing lessons according to what the student wishes to learn
• Instruction in reading, writing, listening skills, conversation skills and interview preparation
• Lessons given in a variety of styles depending on students needs: Conversational English, Business English as well as Formal English
• Teaching in a relaxed, patient manner to make the students feel comfortable and open to learning
• Correcting students mistakes in a gentle manner

• Reporting to the Vice President, Communications & Marketing
• Supported the Bottle Depots and Schools with ABCRC recycling materials and campaign communication support
• Day-to-day coordination of the School Recycling program, including all program and prize fulfillment and website management, as well as fulfill all requests by Schools, Bottle Depots and Communities for recycling bins, bags and ABCRC Marketing collateral
• Assist in the creation of the online and offline Newsletters, from concept to distribution stages
• Coordinate an in-house library for all Marketing, Advertising & Communications pieces produced by the ABCRC Communications & Marketing department
• Track and process all Marketing Communication invoices and Purchase Orders

Promoted internally from Team Leader of Southern Alberta Promotional Team which I held from May 01 2009 - Sep 1 2009 where my responsibilities included:

• Out of the Northern and South Alberta-based promotional teams, was the only Team Leader without any turnover during the course of our 2009 season
• Fostered strong working relationships of team while onsite, and served as a mentor and coach to Team Members
• Oversaw set-up and tear down of the exhibit at each event/festival and coordinated the day-to-day onsite activities at events and festivals
• Coordinated and reviewed travel, set-up, and event plans with Marketing Manager, ABCRC
• Tracked and submitted expenses and timesheets in a timely manner
• Maintained excellent communication and interpersonal skills, organized and prioritized a multi-task workload, as well as taking initiative, while exercising tact and discretion

• One of 3 staff responsible for opening the store and cashing out at the end of the day
• Working in a busy environment, multi-tasking with various customers, dealing with sales under pressure, always keeping a professional demeanour
• Vast knowledge of all ski and snowboarding equipment as well as hard goods, soft goods and clothing in the store
• Excellent customer service skills
• Restocking merchandise throughout the day with a knowledge of stock on hand in the store room

• Highest revenue generating sales agent in the department

• Preparing lessons according to what the student wishes to learn
• Instruction in reading, writing, listening skills, conversation skills and interview preparation
• Lessons given in a variety of styles depending on students needs: Conversational English, Business English as well as Formal English
• Teaching in a relaxed, patient manner to make the students feel comfortable and open to learning
• Correcting students mistakes in a gentle manner

• 3-Course Silver Service (Butler Service) at formal functions and fund raising events for the Lord Mayor of London at his official residence
• Formal banquet table setting for events
• Full wine and bar service
• To attend to the needs of all guests while monitoring customer satisfaction and takes personal responsibility to ensure it maintaining a high standard of service at all times
• Ensure that tables are cleared of all used plates, cutlery and glasses
• To maintain a clean and safe working environment
• Ensure that all hot food served to the guests is in fact hot
• Ensure that any customer complaints are brought to the attention of the restaurant manager as soon as they occur
• Maintain a good working relationship with all restaurant and kitchen staff

• Escort customers to their tables and inform customers of daily specials
• Personally recognise regular customers and make best efforts to learn their names
• Answer questions about menu items, making recommendations upon request, knowledge of how various menu items are prepared, describing ingredients and cooking methods. While also ensuring that all guests special needs i.e. dietary requirements, allergies, etc are made known to the chef and the restaurant manager
• Taking food orders from customers and passing orders through to kitchen immediately, while being professional at all times
• To become familiar with the vast award winning wine cellar and cooler. Therefore ensuring that wine is offered when taking a food order and the up-selling technique is used at all times
• Ensure that the restaurant manager is informed of any difficulties or delays with service as soon as they occur during service
• Ensure timely delivery of all food & beverage items to customers
• Dessert preparation and coffee service
• To be familiar with all cash handling procedures

Refereeing basketball games, from young school kids to adults, both men and women. Currently working 5 nights a week.

Level 1 Basketball Referee course

Working full time, i successfully completed a vacation employment document control assignment in the engineering office of the Worsley E & G Project.

Coaching 3 teams during the basketball season, ranging from 12 year olds to 17 year olds. Including training throughout the week and games on the weekend.

-Customer Service

-Furniture assemblance and finishing

-Tile making and fitting

-Rendering

-Demolition

-Factory machine work

A year long industrial placement working in the engineering department of Doncasters Shrewsbury manufacturing site. During my time at Doncasters I was able to learn a great deal of engineering knowledge and was able to prove myself as a valuable team member. This allowed me to vastly improve my technical ability, to the point at which I was interested to make key decisions on technical matters such as manufacturing methods and processes.

My years employment has enhanced and complimented my university course knowledge through a number of different activities, and I was allocated a number of projects which I was required to manage and provide progress through presentations and meetings. As my engineering knowledge expanded I was given the opportunity to help my engineering team leader with the very crucial quoting process, which involved producing a method of manufacture of a component from it’s engineering drawings. I also was able to work as a front line engineer, which involved solving issues that arose on the shop floor, such as parts not conforming to specifications and issues with resistance welding.

Whilst under employment I was
required to deal efficiently with customers, co-ordinate food orders, serve and
clear whilst maintaining a high standard of cleanliness of the bar environment.
This experience helped to improve my customer interaction skills as well as my
team building skills. This also helped me to greatly improve my time
management, as I was not only working, but balancing this with being a full
time university student.

During the Formula 1 event
both 2005 and 2006 I managed and maintained an outlet which sold a range of
track merchandise. As a supervisor I was responsible for a number of team
members, to whom I delegated work and ensured efficient running of the outlet by
managing stock and maintaining a high customer relationship.

Having worked very hard at the 3 day event the first year, I was promoted the following year

Responsible for 44 Barristers diaries, entering court papers onto the Meridian Law System. Negotiating counsels private fees for court hearings/conferences. Billing of legally aided fees both for prosecution and defence work.

Performing Enginnering duties. Completing 3 months secondments in various departments within the company

Meeting and greeting general public on arrival in store. Assisting and selling products on the shop floor.

Guest Services and Information

Guest Host

Reservations, Check ins & Check outs

Quotes and Bookings

Switchboard Operatios

Cash Handling, til & EFTPOS Operation

Working in close Team environment alongside management

Merchandising of up to 3 Retail Outlets

Retail Sales and Customer Service

Sourcing and purchasing stock on strict monthly budgets

Training New Staff

Basic markting and development of Advertisements an Sales

Working closely with management providing support and feedback

Communication with Customers and Sales reps interstate & internationally

Doubling the Gross profit of the business within less than twelve months of employment

Following Health and Safety regulations

All aspects of cafe waitressing

food Preparation & Cleaning

Cash Handling, Til & EFTPOS operation

Completing my Diplma of Fashion Design, Full time study while working daily and providing service to patrons to the best of my ability.

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• Operating and
  maintaining the tuning machine ( Montana Crystal Glide)

• Operating various
  Winterstieger and Montana machines and tools

• Advanced Ski/Board
  repairs

• Providing a highly
  accurate and professional service

• Operating and
  maintaining workshop machines and equipment

• Fixing and mounting
  various Adaptive Ski equipment

Customer service award

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• Operating and
  maintaining the tuning machine ( CSA TFT II)

• Basic and advanced
  Ski/Board repairs

• Slalom race tuning on
  request

• Providing a quality,
  professional service

• Operating and
  maintaining workshop machines and equipment

• Working in a busy
  workshop environment

• Making express,
  overnight and slalom race services

• Making orders for
  workshop equipment

Introducing a new workshop filing system

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• Supervising and training
  new staff in fitting boots and ski/snowboard equipment

• Performing basic and
  essential repairs on “Rental Fleet”

• Organizing/”Hosting”
  groups of guests (both school and private groups)

• Selecting and fitting
  appropriate equipment for guests

• Performing basic and
  essential repairs on “Rental Fleet”

• Helping with customer
  requests and enquiries

Customer service award

Breakfast chef, room cleaning, kitchenhand, maintenance, bar work, customer service, waiter, snow shovelling.

Breakfast and lunch service, catering, ordering, food preperation, cleaning, customer service, waiting

Restocking, customer service, inventories, delivery driving

Employee of the Month - Febuary 2010