I began my time at Mount Hotham as a lift attendant and was quickly
promoted to be a lift operator where I had responsibility for running my
assigned lift for the day and managing the attendants.

Employee of the month, June 2010

I was employed as a cocktail bartender at one of the Melbourne’s premier
venues. With an extensive cocktail list including internationally sourced
ingredients I was able to put my skills as a cocktail bartender to good use.

Developing cocktails for future menus.

I returned to The Living Room
in Liverpool where I had learnt my skills as a cocktail bartender a few years
previously, to further my career within the hospitality industry.

During my time as a bartender I was one of the senior members of an
incredibly close and successful team that worked together on all aspects of the
job including menu development.

I was offered the opportunity
to become bar manager where I was responsible
for the running of three bars with a liquor turnover of £40,000 per week
(average). I was responsible for all aspects of the bar including maintaining
GP margins through effective stock control and organization, and rota planning
for a large bar team.

I was then promoted to running the nightclub aspect of the business,
Mosquito. Mosquito and the Vampire Suite are one of Liverpool's most exclusive
venues comprising of a 350 capacity main area (Mosquito) and a 120 capacity
private members bar (The Vampire Suite).

After 12 months running Mosquito I was then promoted to the position
of Assistant General Manager. The annual turnover of the unit is in excess of
£2,000,000 net per annum. I was directly responsible for the day to day running
of the unit and all aspects of the business.

Continual promotion over a five year period.

Managed the sales and purchases for several corporate accounts.

Customer service.

Cash handling.

Cash handling.

Customer Service

Selling tickets, cash handling, counting tills and safe at end of the day, tour guiding on tram, tram operations, reseting tram, cleaning, filling brochures, ansering queries, customer service opening and closing, radio communication.

Learning how to reset the tram. Learning little bits of different languages (know how to greet people in 6 languages) Gaining experience in one sector of tourism.

Rostering, supervising up to 15 people at a time, customer service, handling customer complaints and queries, cash handling, counting till's at end of the day, cleaning, refunds, attending manager meetings, electronic scanning, staff training, safe work pratices, paperwork, reports, checkout operation, manual debit, opening and closing of store.

Learning all the management side of things.

Processing medical records in the Head Office of Australia's largest pathology company

Communicating with Doctors, patients, Nurses and other administrative staff

Data entry, faxing, filing, scanning, photocopying etc

General reception duties for on-campus accomodation

Checking in/out residents

Dealing with the issues of over 900 student residents from diverse cultural backgrounds

Organising and conducting social events

Trained in Fire Safety/Evacuation and First Aid

Customer service

Food and beverage preparation

Cleaning

in 2009 i owned and operated my own pizza bar in a fast paced environment.

setup operated and sold successfully in approx. 6 months

approx. 18 years in the industry and 10 years at management level i attended to day to day mangaement and operation of a company structure as well as supervising up to 15 staff and co-ordination of 18-25 members of Chambers (barristers/directors/sharholders of company). maintain company register, project management and MYOB accounting structure.

Normal 0 21 false false false MicrosoftInternetExplorer4 <!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;
mso-font-charset:2;
mso-generic-font-family:auto;
mso-font-pitch:variable;
mso-font-signature:0 268435456 0 0 -2147483648 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0cm;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";
mso-fareast-language:EN-US;}
@page Section1
{size:612.0pt 792.0pt;
margin:70.85pt 3.0cm 70.85pt 3.0cm;
mso-header-margin:36.0pt;
mso-footer-margin:36.0pt;
mso-paper-source:0;}
div.Section1
{page:Section1;}
/* List Definitions */
@list l0
{mso-list-id:868569954;
mso-list-template-ids:1602920970;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
-->

• Snowboard Instructor
• Group & Activities coordinator

Instructor Level 2

Using a manual accounting system, my duties include selling all ticket, snow sports and childcare products, dealing with customer enquiries, complaints and refunds, cash handling, end of day banking and balancing, overseeing Season Pass sales, production and distribution, and answering telephone and e-mail enquiries. I am also the relief team leader for snow sport sales, and train the staff on product and system knowledge, including the InTouch Sales software for our Season Pass computer, and the Scan Pass system software for our hand-held scanners.

Awarded the 'Exceptional Employee' award for commitment to both enhancing the running of the season pass sales and training new staff in sales procedures.

Due to complete the NZQA National Certificate in Snowsports (Ticket and Guest Services) Level 3

Using computerised tills, my duties included table and bar service, processing and serving food and drinks orders, cash handling, stock-rotation, dealing with customer enquiries, complaints and bookings, preparing the restaurant for large functions and carrying out general cleaning and maintenance during opening hours and at the end of the day. In the latter months I also helped train new staff and attended wine and beer tastings, so as to better serve our customers.

Awarded a christmas bonus for enthusiasm and commitment to customer satisfaction.

As a sales assistant my responsibility was to serve the customers to the best of my ability, taking the time needed to equip each customer for his/her unique expedition. This involved extensive training, including ‘The Cotswold Way’, providing me with the necessary knowledge and experience to personally advise the customers, including boot and rucksack fittings. ‘The Cotswold Way’ focuses heavily on the appearance and manner of staff, emphasising approachability, and how best to handle enquiries or complaints, whether in person or on the telephone. As marketing assistant to, my role was to liaise with local adventure groups, charities, schools and clubs, to offer and maintain discount schemes and information evenings, depending on their needs.

Completed "The Cotswold Way" course, focussing on customer service and satisfaction.

Completed the in-store Anatom boot fitting accreditation training scheme, giving me the skills to analyse walking behaviour in order to accurately fit customers with hiking shoes and/or boots.

The Principal Consultant with Mike Ritchie and Associates (MRA) works on a wide range of environmental consulting projects across Australia. They report to the director of MRA. Some of the projects undertaken during this role include:

}  Data analysis and development of a 70 page report of an audit conducted at Lake Macquarie City Council’s Awaba Landfill.

}  Development of a report detailing the strategic and triple bottom line analysis of major and minor waste streams in the Lake Macquarie City Council area.

}  Development and implementation of a $800 000 waste education campaign and resource recovery plan for Albury City Council.  Coordination of the media, marketing and advertising program for this program.

}  Assisting in the development and implementation of a public consultation and awareness campaign for a newly introduced food waste collection program in Penrith City Council area.

During this role, I spent half my time working as the Regional Education Officer of NevRwaste  (see the job description below under ‘Regional Education Officer’ for the job details) and half of my time working as the Chief Executive Officer.

Duties required of the Chief Executive Officer role included:

}  Staff management.

}  Management of the Audit Committee, including the development of agendas and minutes for audit Committee meetings, as well as, the review and development of policies and procedures for the internal management of the organization.

}  Being the representative for the organisation on the Association of Victorian Regional Waste Management Groups (AVRWMG), where I was required to attend all Statewide meetings, vote on resolutions for State initiatives and be involved in numerous Statewide sub-working groups for different initiatives.

}  The daily maintenance of the office and the organization which included extra and higher-level correspondence  with member Council Officers, Councillors and other important stakeholders.

}  The implementation and budget management of many higher level infrastructure and policy related projects.

Workshops and training

2009

}  Australian Bureau of Statistics (ABS) survey design and data management training – 3 days.

}  Risk Management at events training with Wodonga Council – 1 day.

}  Waste 09 Conference in Coffs Harbour – 3 days.

}  Waste Q Conference in Brisbane – 2 days.

}  Environmental Leadership and Advocacy training course with Trent McCarthy – 7 days.

}  Elluminate internet teaching training with the Department of Education – 1 day.

2010

}  Community Based Social Marketing training with Doug McKenzie Mohr – 2 days.

}  Change of Responsibility (CoR) legislation training with Worksafe – 1 day.

}  Victorian Litter Action Alliance (VLAA) roadside litter and illegal dumping training – 1 day.

}  Evaluation of projects training with Swinburne University – ½ day.

}  Wildlife Information, Rescue and Education Service (WIRES) native animal rescue and immediate care course – 2 days.

Conference Presentations 

2009

}  Waste Q Conference, Brisbane – presented a paper on an innovative food waste avoidance project that I had designed and implemented. It is the first project of its kind in Australia.

The role of the Education Officer for NevRwaste is to work with local Councils and State Government Agencies to reduce waste and litter and increase resource recovery in the North East of Victoria, Australia. They are report directly to the Chief Executive Officer of the organization. Some of the duties included in this role include: 

}  Strategic planning of regional waste education programs.

}  Verbal and written correspondence with many different organisations, community groups, school groups and individuals.

}  The development of letters, surveys, media releases, reports, policies, strategies, grant submissions and education resources.

}  The design, implementation, evaluation and budget management of best practice regional waste education programs and projects in North East Victoria.

}  Administration and coordination of State-wide education programs, funding schemes and other initiatives.

}  Giving presentations to the community and partner organizations on waste related issues.

}  The development of surveys, focus groups and other research into the current behaviour trends of individuals and communities for the design of behavior change programs.

}  The facilitation of events, workshops and training for the community and stakeholders.

}  The provision of expert advice and support  to stakeholders.

Workshops and training

2007

}  Communication for Change training with Trent McCarthy – 1 day.

}  Victorian Litter Action Alliance (VLAA) litter management training – 1 day.

}  Inquiry learning for environmental education training with Les Robinson- 3 days.

}  Illegal dumping training with the Victorian Litter Action Alliance (VLAA) – 1 day

}  Facilitator training with Sustainability Victoria – 2 days.

2008

}   ‘Enabling change’ community behavior change training with Les Robinson – 2 days.

}  First Aid Certificate – 2 days.

}  Communications training in creating a sticky message – 1 day.

}  Inquiry Learning curriculum development training with Linda Anania – 6 days.

}  Victorian Association for Environmental Education (VAEE) 08 Conference in Melbourne – 3 days.

}  Enviro 08 Conference in Melbourne – 2 days.

}  Evaluation of projects training with the VLAA and Sustainability Victoria (SV) – 2 days.

}  Environmental Toolbox 08 Conference in Melbourne – 1 day.

}  Project Management training with the Regional Education Officer Network – 1 day.

Conference Presentations

2008

}  Environmental Toolbox, Melbourne - presented a paper on designing environmental curriculum resources to teachers at this conference.

Creating and developing websites and online media.

I run my own business so I do everything from sales, to client meetings, project briefs, programming, book keeping, project management.

Making Coffee, taking orders, food Preperation, Store set-up, Store pack-down, cleaning, stock.

Making coffee, making drinks (smoothies, juices etc), driving deliveries.

Waitress

Dec
’09 – May ‘10 Silversea Cruises; The Silver Spirit

In addition to my promotion, I was selected as one
of the opening team of Silversea’s new vessel, The Silver Spirit. This period
of time has been one of the most grueling and yet rewarding times of my life.
My duties were broad and sometimes irrelevant to my actual position due to the
enormity of preparing a new ship for service. Most of the contract was spent
streamlining the service in the first Japanese restaurant onboard in our fleet.
I learn how to greet and serve Japanese customers as well as food names in the
language.

Assistant Waitress

June
’08 – Oct ’09          Silversea
Cruises; The Silver Cloud

This lateral move into the Dining Room was my
choice because it broadened my food knowledge and offered better internal
growth opportunities. This position required a lot of self-control and
perseverance but it has been my favorite contract to date. Tasks required of me
ranged from managing the buffet to co-ordinating the other assistants and
utilites for deep cleaning.

Bar / Wine
Waitress

July
’08 – Feb ’09          Silversea
Cruises; The Silver Shadow

My work onboard was very intensive and
exhilarating. I was involved in the beverage aspect of the F&B Dept which
began from coffee to gluehwein and cocktails to wine. This position picked up
the slack for the Sommeliers; we were trained to present and recommend a
suitable house wine (or beverage alternative) to an individual’s meal and
particular preference in taste.

Promotion to Waitress within first contract.

Always selected to serve the fleet Vice President at all occasions.

Asked by Corporate Management to persevere because they'd like to see me move up and take on a Management role.

I promoted the alcoholic beverages made by
Brandhouse. This was a very fulfilling job as it allowed me to interact with
people during each promotion and inform them of the beverage on promotion. I
soon learnt how to ‘read’ people correctly and how to approach them in such a
way that their interest would be piqued by the product on offer.

RFL: My contract onboard the Silver Shadow commenced.

I started promoting at the smaller locations with the lesser known items, but was soon being asked to promote in the clubs for the well-known labels, such as Johnnie Walker and Jose Cuervo.

Bar-Lady

Aug
‘07 – July ‘08 One Stop
Catering

I worked during all the Rugby matches at Kingspark
Stadium. Initially, I was hired as a once-off Bar-Lady to help during one
match, but they asked me back for the remainder of the season and for the
following seasons. These shifts taught me how to serve efficiently under
pressure and how to handle potentially problematic situations.

RFL: My contract onboard the Silver Shadow
commenced.

Bar-Lady

Dec
‘07 – Mar ‘08 Café Vacca Matta

I worked at Café Vacca Matta whilst on holiday
between my 2nd and 3rd years of studies. I was required
to serve guests both beverages and cigars. In addition to this, I also aided
the other bar staff and ensured stock was always at par in the bar. Being one
of Durban’s most popular night clubs, I was always able to keep a professional
attitude and appearance whilst serving a non-stop crowd.

RFL: This job coincided with my final year of
college and it was my decision to resign so that I could focus on my studies.