Candidate must possess valid working visa.

Competition Number: 12-069-FT

Employment Status: Fulltime, Maternity Leave Coverage

Job Description

The Reservations Manager is directly responsible for managing both the Reservation department and for the administrative functions within the department. Responsibilities include managing the sales of corporate products and services in the reservations department through the achievement of sales targets. The Reservations Manager must ensure the functions of the department are being maintained and the highest level of customer service is being provided for our clientele. Ensure communications via primary sources of customer contact, telephone and correspondence are managed professionally, customer requests and needs are recognized, and expectations are exceeded whenever possible. Provide timely reporting of bookings and collections at regular intervals to provide accurate updates to management, helicopter carrier and guiding departments. Team actions, in conjunction with company management initiatives, are critical to ensure the maximization of revenue potential.

The Reservations Manager will develop ongoing, profitable relationships with guests and continually maintain a professional image of the company. Integrity, passion, and in-person presentational skills are essential for this role. It is very important to represent the company’s corporate image in an exemplary manner demonstrating superior customer service. As a Mike Wiegele Helicopter Skiing Representative, his/her role will exemplify our brand image as an ambassador, and will provide positive brand experiences to all customers.

·         University degree or College Diploma in an appropriate field preferred.

·         5 years of direct work experience in a supervisory capacity.

·         3 to 5 years experience in the hospitality industry specifically with customer service orientation and sales and reservations experience.

·         Experience in all aspects of customer service and people management.

·         Ski industry knowledge.

·         Demonstrated ability to lead and direct a team.

·         Strong working knowledge of hospitality industry principles, methods, practices, and techniques.

·         Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.

·         Ability to examine and re-engineer reservations operations, assist the General Manager and HR to create new policies, and develop and implement new strategies.

·         Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions.

·         Exceptional conflict resolution, negotiation, and objection handling skills.

·         Able to respond quickly in a dynamic and changing environment. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

·         Good training, coaching, and mentoring skills are essential.

·         Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.

·         Strong experience in all aspects of sales, including growth strategies, financial analysis, account development, and business planning.

·         Exceptional customer service and sales skills.

·         Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.

·         Able to effectively communicate both verbally and in writing. Effective communication skills with individuals at all levels of the organization.

·         Ability to coordinate and organize meetings, exhibits, and other events.

·         General office experience and experience with multi-line phone system.

·         High level of proficiency with resort booking software, customer relationship management software, and Microsoft Excel.

·         Ability to type 40+ words per minute.

·         Dynamic and energetic personality.

·         Attributes include personal integrity, self-motivation, and a persuasive and positive personal image.

·         Willing to work a flexible schedule coinciding with work volumes.

·         High degree of resourcefulness, flexibility, and proven ability to work under pressure and in a dynamic and challenging work environment.

·         Must have a strong knowledge of written and spoken English.

·         Knowledge of a second language (preferably German): spoken & written is an asset.

All successful candidates must meet the legal requirements which entitle them to work in Japan, for more details please visit the Japanese Consulate's website in your country. If you require a working holiday visa, please visit　http://www.mofa.go.jp/j_info/visit/w_holiday/programme.html

SKI JAPAN FRONT DESK/ GUEST SERVICES STAFF

Are you
passionate about people? Do have a can- do attitude? Want to be apart of a
great team? Then the SJ Front office is perfect for you!

We are
seeking friendly, charming, efficient and smiley bilingual and English speaking
staff (preferred, but not essential) to work on our front desk at Ski Japan.com
HQ in Niseko, Hirafu. You must have exceptional customer service skills with
passion for dealing with people.

You will
be responsible for meeting/ greeting guests, providing guests with local
information, SJ products and tours, answering telephones, payment processing
and in general assisting the day to day operations of our busy office.

POSITION

Front
Desk Representative/ Guest Services

KEY RESPONSIBILITES

· Meeting/ greeting guests

· Organising guest check ins/ check outs

· Answering telephone, email and in house guest enquiries

· Booking tours and activities

· Providing guests with key local information & assistance

· Being a reliable local contact for guest during their stay

PREFERRED EXPERIENCE/ TRAINING

· Personal
customer service experience (Face to Face)

· Travel/
tourism experience

· Cash/ Credit Card Processing/ Handling

· Office/
Administration experience

· Reservations
experience

· Previous
Front Desk/ Guest Services experience

PERSONAL ATTRIBUTES REQUIRED

· Energetic, confident, can- do attitude

· Exceptional guest experience skills

· Genuine passion for assisting people

· Excellent computer skills

· Mature,
flexible approach with the ability to adapt to any situation

· Reliable, very organised and well presented

· Ability to work long hours and multi task

· Stress tolerance for hectic business times, ability to
display patience and tact

· Show initiative, with ability to think on your feet

LANGUAGE REQUIREMENTS:

· English
is a MUST

· Japanese/
Chinese/ English bilingual applicants are preferred, but not necessary.

SKI/ SNOWBOARD ABILITY:

No
previous ski/ snowboard ability is required, however some experience is
preferred.

All successful candidates must meet the legal requirements which entitle them to work in Japan, for more details please visit the Japanese Consulate's website in your country. If you require a working holiday visa, please visit http://www.mofa.go.jp/j_info/visit/w_holiday/programme.html

NBS SNOW SPORTS SCHOOL FRONT DESK
STAFF

“Come ride with us”...Want to
share your passion of skiing and riding with others?? Then come and join the
Niseko Base Snowsports Front Desk and Customer Service team and work in one of
the best powder Resorts in the world.

NBS Front desk is the forefront of our entire
operation acting as a customer service and reservation agent to all guests
whether they are purchasing outerwear from the retail shop, renting skis from
our rental shop or booking a lesson with one of our qualified instructors. You will also be responsible for processing payments,
liaising with instructors, handling email enquiries/bookings, answering
telephones and introducing guests to their instructors on the meeting areas.

Previous
experience, attention to detail and exceptional customer service skills are a
must for this key position.

We are on the lookout for
both short term and full season Front Desk staff. If you're on Uni Holidays or
just want to spend a few of months riding the worlds best powder then Niseko
Base Snowsports is the company for you!! NBS has grown to be one of the largest
international snowsports schools, rental and retail shops in the Niseko area.
NBS prides itself on its stand out reputation of high quality services,
products and customer service. We believe the key to this success is supporting
our staff in every way possible. We offer on the job training and support, very
attractive wage packages, access to a season lift ticket, low rent
accommodation with easy access to the lifts/village and attractive discounts on
services and products offered by NBS and the SkiJapan Travel Company.

POSITION

NBS
Front Desk Consultant

KEY RESPONSIBILITIES

· Meeting/Greeting Guests at
NBS front desk

· “In resort” rental and
snowsports school reservations

· Online guest reservations and
emailing (from initial contact with guest, logging bookings, invoicing, taking
payment, pre-arrival assistance, introduction to rental staff/instructors upon
arrival in resort, guest assistance while in resort and follow up after the
guest has departed)

· Answering the phone and
assisting all resort guests that call

· Dealing with guest complaints
and misunderstandings

· Handling cash, taking
payments, processing credit cards

· Scheduling snowsports
instructors on lessons

· Assisting with lesson meeting
areas and splits

· Providing guests with key
local information and assistance

· Promoting all NBS and
SkiJapan.com Services

· NBS office presentation
maintenance and snow clearing

PREFERRED/ REQUIRED EXPERIENCE/
TRAINING

· Front
Desk/Reservations/Customer Service Experience required

· Office/
Administration experience

· Experience working with a
Snowsports School is preferred

· Personal
customer service experience (Face to Face)

· Travel/
tourism experience

· Cash/ Credit
Card Processing/ Handling

PERSONAL ATTRIBUTES REQUIRED

· Energetic, confident,
friendly, can-do attitude

· Exceptional guest experience skills
with a Genuine
passion for assisting people

· Eccentric
attention to detail!

· Show a very high level of
professionalism (attitude, appearance, punctuality)

· Must be highly organized and
pay very close attention to detail in all tasks

· Use initiative to improve
procedures and operations with ability to think on your feet

· A mature, flexible approach
with the ability to adapt to any situation

· A fast learner that is able
to work under pressure

· Ability
to work long hours and multi task

· Good stress
tolerance for busy times, ability to display patience and tact

· Strong computer skills
(Typing/emailing, excel and word)

· A team player that can put
others first and compromise

· Will represent NBS to the
highest standard at all times

LANGUAGE REQUIREMENTS:

· English
is a MUST

· Japanese/
Chinese/ English bilingual applicants are preferred, but not essential.

SKI/ SNOWBOARD ABILITY:

No
previous ski/ snowboard ability is required, however some experience is
preferred.

All successful candidates must meet the legal requirements which entitle them to work in Japan, for more details please visit the Japanese Consulate's website in your country. If you require a working holiday visa, please visit http://www.mofa.go.jp/j_info/visit/w_holiday/programme.html

NBS SNOW SPORTS SCHOOL FRONT DESK SUPERVISOR

Do
you have experience working in a snow sports school environment? Love the faced
paced action of a busy snow sports school? Have a high attention to detail?
Then NBS may have the role for you!

We
are looking for a responsible individual that shows exceptional customer
service skills, is capable and confident in dealing with confrontational
customers, and is extremely well organized and competent with computers. Must
have experience supervising staff in an office environment. You are required to
pay very close attention to detail in all aspects of your work and must be able
to work unsupervised at times. It would be extremely beneficial if the
individual had previous snowsports school knowledge/experience but this is not
a pre-requisite.

POSITION

NBS
Front Desk/ Reservations Supervisor

KEY RESPONSIBILITES

• Oversees all front desk
  operations for NBS in conjunction with Snow Sports School Manager &
  Rental/ Retail Manager
• Oversees all NBS reservations and
  bookings
• Provide leadership for the NBS
  Front Desk Team
• Supervision of up to 5 staff
• Deals with inquiries online, and
  at the front desk counter for both Snowsports School and Rental equipment
• Deals with any complaints or
  issues with customers on front desk
• Handles all bookings, online and
  at the front desk counter
• Liaises with wholesalers and
  travel agents regarding booking procedures and payment follow up.
• Logs all pre-booked services and
  tracks payment direct from guests
• Is responsible for the cash
  register/credit card machines and handles all cash up/balances at the end
  of the day
• Trains and offers support to all
  front desk staff
• Scheduling/ rosters for Front
  Desk Team
• Liaises with Snowsports School Director/
  Supervisors to roster instructors

Work closely with
Rental Manager for a variety of key operations

PREFERRED EXPERIENCE/ TRAINING

· Management
or supervisory experience is a MUST

· Snow
Sport School experience is highly desirable

· Considerable
office/ administration experience

· Experience
in a fast paced pressure environment

· Personal
customer service experience (Face to Face)

· Travel/
tourism experience

· Cash/ Credit
Card Processing/ Handling

· Office/
Administration experience

· Reservations
experience

PERSONAL ATTRIBUTES REQUIRED

· Energetic,
confident, can- do attitude

· Eccentric
attention to detail!

· Exceptional
guest experience skills

· Genuine
passion for assisting people

· Excellent
computer skills

· Mature,
flexible approach with the ability to adapt to any situation

· Punctual,
reliable, very organised and well presented

· Ability
to work long hours and multi task

· Stress
tolerance for hectic business times, ability to display patience and tact

· Show
initiative, with ability to think on your feet

LANGUAGE REQUIREMENTS:

· English
is a MUST

· Japanese/
Chinese/ English bilingual applicants are preferred, but not essential.

SKI/ SNOWBOARD ABILITY:

No
previous ski/ snowboard ability is required, however some experience is
preferred.