Must be resident of Canada

This position is responsible for reservations and sales functions. The successful candidate will be expected to provide world-class customer service and sales excellence to clients with very high expectations. This position involves coordination of reservations (winter and summer), accounting of payments and guest accounts, and coordination of client requests with other resort departments. There will be extensive guest correspondence and interaction, from first contact to departure and follow up after the trip. Also responsible for various clerical tasks associated with the reservations such as filing, credit card authorization and registration card filing, and guest accounting functions including taking advance payments and providing receipts, posting and transferring charges, and conducting necessary paperwork related to corrections, adjustments, posting of charges.

· 3 to 5 years experience in customer service, reservations and sales.

· A certificate or diploma in a related field preferred.

· Experience in all aspects of customer service.

· Strong working knowledge of hospitality industry principles, methods, practices, and techniques.

· Exceptional conflict resolution, negotiation, and objection handling skills.

· Able to respond quickly in a dynamic and changing environment.

· Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

· Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.

· Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.

· Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.

· Able to effectively communicate both verbally and in writing.

· Ability to coordinate and organize meetings, exhibits, and other events.

· High level of proficiency with resort booking software, customer relationship management software, and MS Word and Excel.

· Must have a strong knowledge of written and spoken English.

· Knowledge of a second language (preferably German): spoken & written is an asset.

· Ski industry knowledge.

· Dynamic and energetic personality.

· Must be legally entitled to work in Canada.

· This position is long term.

Career Objectives

. To work abroad 

. To gain more knowledge  

. To gain more experience 

I am writing to you in the hope you may still have job vacancies avable this season ,within the st,anton area .I have worked on my catering career for the past 9 years within this time i have experience working in hotels restaurants cafes and bars in these areas i have taken on supervisory and management rolls . But i have not yet had the chance to work over seas .I hope that you will conceder me as part for you team this year as i know that i would be beneficial to your company as i work well under preacher and as part of a team ,also i am very passionate about my career . i would very much like to have the opportunity to work at st,anton because i have work colleges and close friends there thank you ! Yours Sincerely Mark Whiteley .  

C.V

Midland hotel Bournemouth 

k.p / Waiter / day porter / night porter 

Pavillion hotel Bournemouth

Waiter / Head Waiter / Commi Chef 

Marsham Court hotel Bournemouth

Commi Chef / Chef de Party 

De Lice De Champ French Cafe Bournemouth

Pastry chef / Cafe Supervisor 

Cafe Shore Restaurant 

Waiter / Restaurant Supervisor / Bar , Restaurant Manager , 

please contact if you would like any references at CafeShore.co.uk

. HEATH AND SAFTY 

. FOOD AND HYGIENE 

. FIRE AWARENESS 

. WELCOM HOST 

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none

to win

to work

my skills

Valid working visa is needed for this job

Resorts of the Canadian Rockies Inc. is looking to fill the full-time, winter seasonal maternity leave position of Rental / Repair Supervisor, at Fernie Alpine Resort. Reporting to the Director of Retail & Rental, BC Division, the ideal candidate will be an excellent communicator and team player, have leadership experience with superior written and oral communication skills, and demonstrate a “hands-on” approach with a customer service orientation. We focus on building and maintaining long lasting relationships with our staff and guests and encourage you to come “Experience the Ultimate” and be a part of our team.

This is an exciting opportunity to work for the largest private owner/operator of ski resorts in North America, proudly operating the Rockies Biggest, Canada’s Best - Lake Louise, as well as Kimberley Alpine Resort and Nakiska Ski Resort.

Some of the responsibilities for the position include, but not limited to:

· Managing a ski/snowboard rental and repair service including daily operations, recruitment, training and performance management of staff, and seasonal business objectives.
· Developing and maintaining policies and procedures of rental/repair service to ensure company goals are met and guest expectations are exceeded.
· In conjunction with the Director, manage financial aspects of operations including reporting, accounting procedures, and budgets.
· In conjunction with the Director, maintain equipment fleet including, maintenance, repairs, and disposal.
· Consultation and collaboration with other RCR departments and external industry representatives as required to meet objectives
· Maintain and contribute to the corporate values of RCR.

· Experience managing ski/snowboard rental and repair service
· Experience in recruiting, training and performance managing teams of 30+ staff within a ski industry seasonal/multi-cultural environment to achieve targets
· Extensive knowledge and skill in Sports Rental
· Experience in financial reporting, procedural accounting, cash reconciliation, budgets for rental/repair service within large organization
· Experience working in professional, profit and guest service focused environment
· Experience developing policies & procedures
· Related professional degree

RCR offers industry competitive compensation and benefits in a great working environment. We thank all applicants for their interest in Resorts of the

Valid Visa is needed for this position

Resorts of the Canadian Rockies Inc. is looking to fill the full time year round position of Janitorial Supervisor, at Fernie Alpine Resort. Reporting to the Daylodge Manager, the ideal candidate will have both previous Janitorial and leadership experience, have an excellent knowledge of customer service, and an eye for detail.

This is an exciting opportunity to work for the largest private owner/operator of ski resorts in North America, proudly operating The Rockies Biggest, Canada’s Best – Lake Louise, as well as Kimberley Alpine Resort and Nakiska. Come join our Fernie summer team and Experience the Ultimate.

Some of the responsibilities may include but are not limited to:

• To ensure a comfortable and friendly atmosphere for both guests and staff
• Scheduling and positioning up to twenty staff members
• Maintaining/enforcing policies and procedures
• Ensure overall cleanliness of Fernie Alpine Resort
• Ordering cleaning supplies
• Maintaining cost controls for janitorial department

• Must have WHMIS (Workplace Hazardous Materials Information Service)
• A minimum of two years Janitorial experience
• A minimum of two years leadership experience
• Physically fit with a customer service orientation
• Excellent communication and interpersonal skills

RCR offers industry competitive compensation and benefits in a great working environment. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted.

Valid Visa is needed to work in this position

The Resorts of the Canadian Rockies Inc. is looking to fill the full time seasonal position of Ski Patroller at Fernie Alpine Resort. Reporting to the Director of Patrol, the ideal candidate will have both previous patrolling and leadership experience, as well as an excellent knowledge of avalanche and first aid practices. We focus on building and maintaining long lasting relationships with our staff and guests and encourage you to come “Experience the Ultimate” and be a part of our Patroller team.

Some of the responsibilities for the position include, but are not limited to:

• Prompt, efficient, expedient delivery of first aid
• Safe and efficient avalanche control and rescue skills
• Lift evacuation knowledge
• Helpful, friendly interaction with guests
• Snowmobile duties

RCR offers industry competitive compensation and benefits in a great working environment. We thank all applicants for their interest in Resorts of the Canadian Rockies, however only those candidates selected for an interview will be contacted.

• Occupational First Aid – Level 3 or equivalent
• CAA Avalanche Level 2 or equivalent
• Expert skier in all conditions and terrain
• Avalanche Control Blasters Ticket
• Avalanche Rescue Training
• Strong interpersonal skills
• Customer service training
• Mountaineering/ski touring skills

Having worked four ski seasons in Europe i am really excited about the chance to add Oz to my list!!! I havent been in the snow for a year now and i miss it soooo much...even transfer days!!! I'm fun and hard working with excellent knowledge of how a ski resort runs esp when it comes to customer service and making the customers happy!!!

Please find a copy of my cv attached.

Outgoing people person, dedicated to making sure myself and the people around me have a great time!!!

Having worked four ski seasons in Europe i am really excited about the chance to add Oz to my list!!! I havent been in the snow for a year now and i miss it soooo much...even transfer days!!! I'm fun and hard working with excellent knowledge of how a ski resort runs esp when it comes to customer service and making the customers happy!!!

Please find a copy of my cv attached.

Outgoing people person, dedicated to making sure myself and the people around me have a great time!!!