All successful candidates must meet the legal requirements which entitle them to work in Japan, for more details please visit the Japanese Consulate's website in your country. If you require a working holiday visa, please visit http://www.mofa.go.jp/j_info/visit/w_holiday/programme.html

NBS SNOW SPORTS SCHOOL FRONT DESK
STAFF

“Come ride with us”...Want to
share your passion of skiing and riding with others?? Then come and join the
Niseko Base Snowsports Front Desk and Customer Service team and work in one of
the best powder Resorts in the world.

NBS Front desk is the forefront of our entire
operation acting as a customer service and reservation agent to all guests
whether they are purchasing outerwear from the retail shop, renting skis from
our rental shop or booking a lesson with one of our qualified instructors. You will also be responsible for processing payments,
liaising with instructors, handling email enquiries/bookings, answering
telephones and introducing guests to their instructors on the meeting areas.

Previous
experience, attention to detail and exceptional customer service skills are a
must for this key position.

We are on the lookout for
both short term and full season Front Desk staff. If you're on Uni Holidays or
just want to spend a few of months riding the worlds best powder then Niseko
Base Snowsports is the company for you!! NBS has grown to be one of the largest
international snowsports schools, rental and retail shops in the Niseko area.
NBS prides itself on its stand out reputation of high quality services,
products and customer service. We believe the key to this success is supporting
our staff in every way possible. We offer on the job training and support, very
attractive wage packages, access to a season lift ticket, low rent
accommodation with easy access to the lifts/village and attractive discounts on
services and products offered by NBS and the SkiJapan Travel Company.

POSITION

NBS
Front Desk Consultant

KEY RESPONSIBILITIES

· Meeting/Greeting Guests at
NBS front desk

· “In resort” rental and
snowsports school reservations

· Online guest reservations and
emailing (from initial contact with guest, logging bookings, invoicing, taking
payment, pre-arrival assistance, introduction to rental staff/instructors upon
arrival in resort, guest assistance while in resort and follow up after the
guest has departed)

· Answering the phone and
assisting all resort guests that call

· Dealing with guest complaints
and misunderstandings

· Handling cash, taking
payments, processing credit cards

· Scheduling snowsports
instructors on lessons

· Assisting with lesson meeting
areas and splits

· Providing guests with key
local information and assistance

· Promoting all NBS and
SkiJapan.com Services

· NBS office presentation
maintenance and snow clearing

PREFERRED/ REQUIRED EXPERIENCE/
TRAINING

· Front
Desk/Reservations/Customer Service Experience required

· Office/
Administration experience

· Experience working with a
Snowsports School is preferred

· Personal
customer service experience (Face to Face)

· Travel/
tourism experience

· Cash/ Credit
Card Processing/ Handling

PERSONAL ATTRIBUTES REQUIRED

· Energetic, confident,
friendly, can-do attitude

· Exceptional guest experience skills
with a Genuine
passion for assisting people

· Eccentric
attention to detail!

· Show a very high level of
professionalism (attitude, appearance, punctuality)

· Must be highly organized and
pay very close attention to detail in all tasks

· Use initiative to improve
procedures and operations with ability to think on your feet

· A mature, flexible approach
with the ability to adapt to any situation

· A fast learner that is able
to work under pressure

· Ability
to work long hours and multi task

· Good stress
tolerance for busy times, ability to display patience and tact

· Strong computer skills
(Typing/emailing, excel and word)

· A team player that can put
others first and compromise

· Will represent NBS to the
highest standard at all times

LANGUAGE REQUIREMENTS:

· English
is a MUST

· Japanese/
Chinese/ English bilingual applicants are preferred, but not essential.

SKI/ SNOWBOARD ABILITY:

No
previous ski/ snowboard ability is required, however some experience is
preferred.