To provide a home from home environment for guests on holiday with TUI, both with a high quality weekly menu (consisting of breakfast, afternoon tea and evening dinner) and with a clean and hygienic environment for people to relax in. To be a naturally sociable, enthusiastic front line staff member with the flexibility and adaptability to fit in to any chalet role in any resort.
Key accountabilities & responsibilities
Budget Management
Cost effective delivery of an interesting, appropriate, and healthy weekly menu including breakfast, afternoon tea and 3 course evening dinner. (Packed lunches, canapés and petit-fours may also be required). Shopping and ordering of supplies to supply the above menu each week at the correct budget.
Catering and Food Service Duties
Adhering to health and hygiene regulations at all times while in the chalet both for storage, preparation, cooking, holding and serving food.
Providing a comfortable yet professional environment for guest to eat and relax in.
Cleaning Duties and Housekeeping Duties
Daily housekeeping duties to maintain high standards of cleanliness throughout the chalet.
Bed making.
Deep cleaning on transfer days of all aspects of the chalet.
Communication
Provide friendly and informative welcome speech and to give pleasant and appropriate interaction with guests throughout their holiday.
Keep line manager and all staff informed on all relevant customer and chalet issues & updates.
Escalate or communicate to line manager issues which cannot be resolved within the chalet.
Weekly Reports and Accounts Paperwork
Weekly chalet report.
Weekly menu plan.
Customer service feedback.
Health, Safety and Hygiene related reports.
Any other paperwork required by your line manager.
Problem Solving
Helping to solve any customer issues as they arise.
Customer Service
Being the first point of contact for customers.
Key relationships (internal & external contacts)
Resort Chalet Managers: Consultation, advice, feedback, budgetary and customer service feedback, skills management and personal development.
Staff Trainers: Consultation, advice, feedback, skills management and personal development.
Nannies: Planning of healthy, balanced and liked children's menus during the guests stay.
Guests: Point of contact, consultation, feedback. Ensuring their expectations are surpassed.
Suppliers: Ordering, feedback on supplies, bill checking.
Owners: Ensuring they are happy with all aspects of your/our running of the chalet.
Benefits
As an employee of Crystal, apart from a competitive salary based on your skills and experience, you'll be able to enjoy an excellent range of benefits. We recognise that everyone is different, which is why we have such a wide range of benefits on offer.
As a travel company we know how important holidays are and we have a number of benefits encouraging our employees to make the most of our products and services at low prices, for example through holiday concessions and discounts.
At Crystal you'll also be rewarded in many other ways - we offer lots of opportunities for professional growth and development and where possible we aim to provide flexible arrangements for an improved work-life balance.
what we offer you!
Working for crystal gives you one of the best seasonal package deals.
* Competitive salary
* Local area ski pass
* Free ski & boot hire!
* Performance related bonus
* Insurance - just in case
* Holiday concessions
* Friends & family discount
* Accommodation
* Travel to & from London to resort
* Full training
* Helly Hansen uniform
* Year round employment
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